Refund Policy

Last updated: 1 January 2026

At AUTOMATEAICO, we are committed to delivering quality automation products and a positive customer experience. Please read this Refund Policy carefully before making a purchase.

Our products are digital goods delivered immediately upon purchase. As such, all sales are generally final. However, we handle refund requests on a case-by-case basis and aim to be fair to all customers.

1. Digital Product Policy

All products sold by AUTOMATEAICO — including Make.com scenario blueprints, setup guides, and prompt packs — are digital products that are delivered immediately after purchase. Due to the nature of digital goods, we are unable to accept returns once the product has been accessed or downloaded.

2. Eligibility for Refund

You may be eligible for a refund in the following circumstances:

You were charged more than once for the same purchase (duplicate charge)
You did not receive access to the purchased product within 48 hours of payment
The product delivered was materially different from what was described on the sales page
A technical fault on our end prevented you from accessing the product

3. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

You changed your mind after purchase
You did not read the product description or requirements before purchasing
You experienced difficulty setting up the product but did not contact our support team
The product did not meet your personal expectations despite functioning as described
You purchased the wrong package

4. Done-For-You Service

For the Done-For-You service, a refund may be requested before work has commenced. Once setup work has begun, the service fee is non-refundable. We will confirm the start of work with you via email before proceeding.

5. How to Request a Refund

To request a refund, please contact us within 7 days of your purchase date:

Email: support@automateaico.com
Include your order number, purchase date, and reason for the refund request

We aim to respond to all refund requests within 3–5 business days. Approved refunds will be processed to the original payment method within 7–10 business days.

6. Support Before Requesting a Refund

If you are experiencing difficulties with our product, we strongly encourage you to contact our support team before requesting a refund. Many issues can be resolved quickly with our assistance. Our team is available at support@automateaico.com.

7. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date.